Shipping policy
Shipping Policy
At Eat Pure By Mom, every product is prepared in small batches using carefully selected ingredients to ensure freshness and authentic homemade taste. Since our products are freshly made after receiving your order, we request your understanding regarding preparation and delivery timelines.
Order Processing
All orders are prepared fresh after they are received.
Orders are typically processed within 1–2 working days before dispatch. This preparation time allows us to maintain the quality and freshness of our products.
Once your order is prepared and packed, it will be handed over to our courier partner for delivery.
Delivery Time
Estimated delivery time may vary depending on your location.
Typical delivery timelines are : 5 to 8 Days after dispatch
Please note that delivery timelines may vary due to courier operations, weather conditions, public holidays, or other logistical factors beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your payment.
From time to time, we may offer free shipping promotions on certain orders.
Order Tracking
Once your order has been shipped, tracking details will be shared with you via SMS, email, or WhatsApp, allowing you to monitor the progress of your delivery.
Delivery Responsibility
Once an order has been handed over to the courier service, the delivery process is managed by the courier partner. While we work with reliable logistics providers, delivery timelines are ultimately subject to courier operations.
If the outer package appears visibly damaged at the time of delivery, we recommend refusing the delivery and informing us immediately.
Contact Us
If you have any questions regarding shipping or delivery, please feel free to contact us.